Citizen Services:

Serial Name Name Service Delivery Method Required Documents and Receipt Service Price and Payment Procedure Time Service Delivery Officer (Name, Surname, Phone & Email)

1 Approval of list as per government allocation by Watson Committee for water supply through installation of water source. Application place for receiving water source installation service recipient as per the list approved by the executive engineer of the concerned district: Website / Department concerned concerned Upazila office.

Shallow Tube Well (with Pump No. 6) - 1500 / -

Deep Tube Well (with Pump No. 6) - 6000 / -

They have shallow tube wells-2500 / -.

They are deep tube wells - 6000 / -

Ringwell-3500 / -

Pond Sand Filter - 4500 / -

SST / VST-2500 / -

Payment Method - By Bank Draft / Pay Order / Invoice.

The financial year

Concerned District Executive Engineer (www.dphe.gov.bd)

Of the concerned upazila

Assistant Engineer / Deputy Assistant Engineer

Citizens who wish to receive services after laying water supply pipeline through 2 pipelines submit application for house connection to the concerned municipality / upazila parishad / union parishad / steering committee. Payment of the fee prescribed by the concerned Municipality / Upazila Parishad / Union Parishad / Management Committee for the application of the service recipient. 03 (three) months

The concerned municipality mayor

Upazila / Union Parishad Chairman

Chairman of the Steering Committee

Application for installation of latrines by the poorest people is submitted to the Union / Upazila Watson Committee subject to the installation of sanitation services in a specific project. Place of receipt of application of service recipient: Executive Engineer of the concerned district, Assistant Engineer / Assistant Engineer of the concerned Upazila for the financial year at the price fixed by the concerned Upazila / Union Parishad Government.

4 After receiving the application along with the fee prescribed by the concerned government water laboratory in the concerned regional water laboratory, the officer in charge of the regional laboratory will take action to test the water quality. Place of Receipt: Regional Laboratory of Local Public Health Engineering Department 10 (ten) working days at the price fixed by the Government.

Officer in charge of the respective Regional Laboratory (www.dphe.gov.bd)

5 Information services related to water supply and sanitation

Application for information regarding water supply and sanitation to the officer in charge of head office / division / district.

Provision of information by the concerned officer.

Head / Divisional / District Office

Website

08 (seven) working days at the price fixed by the government

Officer in charge of the concerned office (www.dphe.gov.bd)

৬ Purchase Information Services

If you want information regarding the purchase, it is provided by the executive engineer of the concerned district.

Office of the concerned Executive Engineer

Website

Free 07 (seven) working days

Concerned District Executive Engineer (www.dphe.gov.bd)

৭ Natural disasters and post-disaster services

Informing the Bhandar Circle of the head office about the details of the immediate damage and the action to be taken by the officer in charge of the concerned divisional / district / upazila level in the post-natural disaster and post-disaster period.

To take electrical action according to the availability of resources by the head office and to inform the concerned officers. The concerned divisional / district / upazila office is free immediately

Supervising Engineer (Treasure Circle)

Concerned executive engineer

 Office Services:

Serial Name Name Service Delivery Method Required Documents and Receipt Service Price and Payment Procedure Time Service Delivery Officer (Name, Surname, Phone & Email)

1 technical assistance

After construction of water supply and sanitation infrastructure, it will be handed over to the concerned municipality / upazila parishad / union parishad.

Provide technical assistance to local government bodies (Upazila Parishad / Union Parishad / Municipality) for maintenance and operation of water supply and sanitation infrastructure.

Necessary action to be taken by the local government bodies on the request of the Public Health Engineering Department of the concerned district.

Official application form free 15 (fifteen) working days

Concerned District Executive Engineer (www.dphe.gov.bd)

Assistant Engineer / Deputy Assistant Engineer of the concerned Upazila

2

Assistance on Deposit Work

Request to the Office of the Chief Engineer for construction of water supply and sanitation infrastructure with funding from various organizations.

Provide instructions to the appropriate officer by the Chief Engineer.

Office of the Chief Engineer

Pay the fee to the department at the rate fixed by the government.

Almost determined by the government. As determined by the institution

Chief Engineer (ce@dphe.gov.bd)

3 Provide information about water supply and sanitation through website

Website (www.dphe.gov.bd)

Free running process